Resident Guide & Maintenance Support
We strive to provide responsive, respectful service to all residents living in Groundhog-managed homes throughout Hilliard and Columbus, Ohio.
How to Apply
We welcome all qualified applicants in full compliance with Federal, Ohio, and local Fair Housing laws. Here is what to expect when applying for one of our managed properties:
- Government-issued photo identification (Driver's License, State ID, Passport)
- Proof of verifiable household income (recent pay stubs or tax documents)
- Satisfactory credit history and background review
- Positive references from prior landlords with no recent evictions
How to Submit a Maintenance Request
Routine Maintenance Requests
For non-emergency items (dripping faucets, minor door/window adjustments, appliance service), please submit a ticket through your tenant portal or send details to our maintenance team.
- Include clear photos or videos of the issue
- Provide the best contact number and availability for vendor access
- We review each routine request and coordinate the next steps with you
An emergency is an immediate threat to life, health, or significant property damage. Examples include:
- Major active water pipe burst that cannot be stopped at the shutoff
- Total loss of heat during freezing winter weather
- Active electrical sparking or hazardous wiring
- Gas leaks (immediately call 911 and Columbia Gas first, then call us)
How to Contact Management
Our property management office is based in Hilliard, Ohio. Whether you have questions regarding your lease, renewals, rent payment, or maintenance, we are here to assist.